Privacy Policy
Refresh Exterior Cleaning Last updated: May 2025
1. Our Commitment to Your Privacy
Refresh Exterior Cleaning (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at refreshexteriorcleaning.com.au or contacting us through any channel, you agree to the collection and use of information as described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name – so we know who we’re speaking with
- Email address – to respond to your enquiry or send a quote
- Phone number – to contact you regarding your booking or enquiry
- Property address – to assess and carry out cleaning services
- Any other information you voluntarily provide via our contact form or direct communication
We only collect information that is necessary to provide our services or respond to your enquiry.
3. How We Collect Your Information
We collect personal information in the following ways:
- Through our online contact form at refreshexteriorcleaning.com.au
- Via email correspondence
- Over the phone or in person
- Through cookies and website analytics (see Section 7 below)
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiry or quote request
- Schedule and carry out cleaning services at your property
- Send follow-up communications relating to your service
- Improve our website and services
- Comply with legal obligations
We will not use your information for any purpose that you would not reasonably expect.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Email service providers (e.g. Gmail/Google Workspace) – for communication
- Website hosting and analytics providers – for website operation and performance
These parties are required to handle your information securely and only for the purpose we’ve engaged them for.
We may also disclose your information if required to do so by law or in response to a valid legal request.
6. Data Storage and Security
Your personal information is stored securely. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
We retain personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by law. When no longer needed, information is securely deleted.
7. Cookies and Website Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.
By continuing to use our website, you consent to our use of cookies. You can disable cookies through your browser settings, though this may affect some functionality of our site.
We may use third-party analytics tools (such as Google Analytics) to collect non-personally identifiable data about website traffic and usage patterns.
8. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request that any inaccurate information be corrected.
To make a request, please contact us using the details in Section 10 below. We will respond within a reasonable timeframe.
9. Complaints
If you believe we have handled your personal information in a way that does not comply with this policy or the Australian Privacy Principles, please contact us in the first instance so we can try to resolve your concern.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Refresh Exterior Cleaning Email: [email protected] Phone: 0411 604256 Location: Nerang, Gold Coast, Queensland, Australia
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.